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Our 3 primary considerations for selecting a contractor for a total remodel of our master bath were quality workmanship, customer service and price, in that order. Remodel Masters earned 5 stars in all three categories. Quality workmanship: Randy's attention to detail is extraordinary. The care given to the arrangement of our tile allows its variations to flow naturally across the floor and four feet up the walls, with precise miters, well placed intersections and smooth grout lines. He even tiled the very narrow space (1") in the corner behind the door. When it comes to the vanity, shower and water closet, all elements are secure, level, square and plumb. Caulking is color-matched, neat and tidy. Customer service: The initial visit and estimates were timely and professional, as were the progress reports and questions that arose along the way. We knew there had been damage to the floor from a long, slow-leaking pipe, and as soon as the actual damage was exposed, we were given a prompt, accurate estimate of the additional repairs required. The repairs were made right away so that work could continue on schedule. Randy made design and functional suggestions along the way, some of which we followed and a couple which we didn't, but he didn't give us a hard time about those. Randy and his crew are polite and careful--from the drop cloths to protect our floors between the bathroom and exterior doors to cleaning up at the end of each day, we never had any messes to contend with. The job was completed in 3 weeks, exactly as promised, even with the additional floor repair. Price: Randy's pricing is very fair and suitable for the quality of materials and workmanship he provides. We are convinced we chose the best company for the job out of the three bids we obtained. The main thing I haven't mentioned is how beautiful our new bathroom is! We feel like we're in a luxury hotel after living with a very vanilla master bath for 26 years. Next on our list is the kitchen and living room--we won't even bother getting estimates from anyone else!

Kathy W.

★★★★★